Free Direct Airport Shuttle Service

Our non-stop, free, and direct airport shuttle operates 7 days a week, departing from JetPark Hotel every half hour and on the hour, from 04:00 to 21:30. For late-night travellers (22:00 – 03:30), simply reach out to us for pick-up by calling the hotel at 0800 538 466 or +64 9 275 4100.

Alternatively, you can also connect with our team via WhatsApp at +64 027 2555 016 when you're ready to be picked up.

Please note, this service is available for individual guests only. For group shuttle arrangements, our friendly Reception team will be happy to assist you.

• Once you exit international arrivals, turn right and make your way out through Door 8.
• Cross the Pedestrian Crossings: You will need to cross two sets of crossings.
• Follow the Signs: Look for the “offsite shuttle” transfer signage, which will guide you along the way.
• Walk to the Shuttle Area: This walk will take approximately 5 minutes. You will arrive in an open, uncovered area where all shuttles are stationed for pickup.
• Wait for Your Shuttle: Please wait at Bay 5 for a shuttle or bus displaying 'JetPark' signage.
• In Case of Bad Weather: Please wait in the covered area and move towards the shuttle once it arrives.

DOMESTIC SHUTTLE GUIDE

• Please make your way towards the Jetstar terminal and exit on DOOR 8.
• Cross the zebra crossing to the far side and wait at the Collection Shelters.
• Please keep an eye out for a small van or large bus displaying the JetPark signage.
• The shuttle will pull up at the bay next to the sheltered area.

AIRPORT DROP OFF

Kindly ensure that you secure a seat for the airport shuttle by notifying the reception team the evening prior to your departure.

Download the Shuttle Guide here.