Call Us
Email Us
New Zealand Owned & Operated
0800 538 466
Book Now
Best Price Guarantee

Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication


Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused

 

Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Complimentary Internet

Stay connected with complimentary internet throughout the hotel. Enjoy our state of the art WiFi network and high speed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of complimentary WiFi throughout our hotel.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have one PC terminal available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.

Concierge

Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
Jester
17 January 6:30 PM to 31 January 7:30 PM
Summer fun in January! This is a fast and furious improv comedy show in the style of TV’s Whose Line Is It Anyway? Improvisers are called up to perform scenes, sagas and songs based on the audience’s suggestions ...

Event Details
Sunday Stand Up Comedy Auckland
17 January 7:30 PM to 07 February 9:30 PM
Sunday Stand Up Comedy is back for the summer season. Every Sunday night in the Tiny Theatre at The Garnet Station we have a special guest Host and and ever changing line up of 10+ comedians each night. Make an ...

Event Details
Jazz and Easy Listening with the Society Jazzmen
29 November 4:00 PM to 17 January 7:00 PM
Come and enjoy some great live music, jazz, swing, standards, requests and sit-ins in a friendly atmosphere. Full restaurant or bar snacks available with your choice of Belgian and local beers, wines, soft drinks or ...

Event Details
Decades of Death 2021
17 January 7:30 PM to 17 January 11:55 PM
Decades of Death NZ Tour 2021 is a showcase of some of the finest Extreme Metal acts New Zealand has to offer in 2021. Featuring: - Depths - Organectomy - Swamp Dweller - Parasitic Infestation

Event Details
Walking Meditation
17 January 10:30 AM to 17 January 11:59 PM
Come and join us for a walking peace meditation in the beautiful gardens of Pukekawa in the Auckland Domain to celebrate World Religion Day. We will meet at the Band Rotunda at 10.30 am for prayers and songs first and ...

Event Details
Live Latin Jazz - Funkorama
17 January 5:00 PM to 07 February 8:00 PM
Come down and enjoy Live Funky Jazz music with a latin twist from the legend that is ‘Funkorama’ every Sunday afternoon from 4pm till late. Also, enjoy our specially curated menu that features delectable tipples ...

Event Details
Karaoke Wednesdays and Sundays
06 January 7:00 PM to 31 January 11:59 PM
Come down for a Jam at Crates n Cues. Great Sounds, Great playlist. Come and join in the fun and entertainment. Free Pool all night, Burgers Chips etc for sale. Host: Hikaiti Witika VIC Entertainment ...

Event Details
Our Night Sky
06 January 8:30 PM to 31 January 9:30 PM
In this live 360-degree experience, your planetarium presenter will take you on an extraordinary tour of the stars, planets and constellations visible on the night of your visit from our little corner of the globe, ...

Event Details
Summer Stories in the Sky
06 January 7:00 PM to 31 January 8:00 PM
Narrated by Lucy Lawless and John Rhys-Davies, join us for an adventure as our stellar navigators explore the night sky and delve into the myths and legends behind the constellations visible in summer. Not only will you ...

Event Details
Staycation Scavenger Hunt
22 December 7:00 AM to 31 March 11:00 PM
Are you looking for a fun, family activity this summer? Gather your whānau and take on the Devonport Staycation Scavenger Hunt! Based on the not-so-true story of Kanoa the Kākāpō, who, like many New ...

Event Details
Book Accommodation

Discover Our Awards Award-Winning Service and Classic New Zealand Hospitality

Contact Us
Request Airport Pick Up


Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.


Arrange Pick Up


Pick Up & Live Shuttle Locations


Click here for more information on our complimentary airport shuttle.

See All Specials & Packages