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Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication


Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused

 

Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Free Internet

Stay with us and stay connected with complimentary free internet throughout the hotel. Enjoy our state of the art Wi-Fi network enjoy highspeed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of free Wi-Fi in our lounge bar and lobby areas.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have two PC terminals available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.

Concierge

Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
Cheese and Wine Flight
13 March 5:00 PM to 22 January 10:00 PM
Housebar is offering guests a taste of New Zealand with their new signature cheese and wine flights, a special pairing of award winning local cheeses lovingly combined with a selection of handpicked New Zealand drops ...

Event Details
Much Ado About Nothing
08 December 7:00 PM to 01 March 11:59 PM
Presented by the Pop-up Globe Northumberland's Company. “I had rather hear my dog bark at a crow, than a man swear he loves me.” The Pop-up Globe Northumberland's Company presents Shakespeare’s hilarious ...

Event Details
Romeo and Juliet
07 December 7:30 PM to 01 March 11:59 PM
Presented by the Pop-up Globe Northumberland's Company. “These violent delights have violent ends...” Pop-up Globe’s resident company present a brand new production of Shakespeare’s epic love story, Romeo ...

Event Details
Sensational Stones - Parnell Trust Holiday Programme
20 January 7:30 AM to 20 January 6:00 PM
Paint patterns, add sparkles and glue on googly eyes to transform a regular rock into an adorable pet. Build a home or enclosure for your new pet and think of the cutest, cleverest name. Afterwards, create an amazing ...

Event Details
Back to the Pools - Parnell Trust Holiday Programme
20 January 7:30 AM to 20 January 6:00 PM
It’s summer and we can’t get enough of fun in the sun. We’re heading back to Parnell Pools to cool off and have an awesome day splashing around in the water, zipping down the slides and lazing around poolside. ...

Event Details
Sensational Stones - Parnell Trust Holiday Programme
20 January 7:30 AM to 20 January 6:00 PM
Paint patterns, add sparkles and glue on googly eyes to transform a regular rock into an adorable pet. Build a home or enclosure for your new pet and think of the cutest, cleverest name. Afterwards, create an amazing ...

Event Details
Back to the Pools - Parnell Trust Holiday Programme
20 January 7:30 AM to 20 January 6:00 PM
It’s summer and we can’t get enough of fun in the sun. We’re heading back to Parnell Pools to cool off and have an awesome day splashing around in the water, zipping down the slides and lazing around poolside. ...

Event Details
Make Your Own Lollipop
14 January 12:40 PM to 23 January 11:30 AM
Our popular school holiday activity is back! After booking out last school holidays, we have opened more sessions! Head into the Old Lolly Shop Takapuna and watch our master confectioner spin some candy the old ...

Event Details
Holiday Activities At Mangere Mountain
13 January 10:00 AM to 24 January 12:30 PM
Guided walks of the maunga and hands-on activities for the whole family. Walk leaves 10am sharp! Programme changes daily, $10 per child. Children must be accompanied by an adult. Mon 13 Jan: Māori walk + poi ...

Event Details
Jazz and Easy Listening
29 September 4:00 PM to 02 February 7:00 PM
Come and enjoy some great live music, requests, and sit ins in a friendly atmosphere. Full restaurant upstairs or have a snack, coffee, beer, soft drink, wine. Your children are welcome. Parking across the road or ...

Event Details
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Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.


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Pick Up & Live Shuttle Locations


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