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Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication


Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused

 

Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Complimentary Internet

Stay connected with complimentary internet throughout the hotel. Enjoy our state of the art WiFi network and high speed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of complimentary WiFi throughout our hotel.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have one PC terminal available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.

Concierge

Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
Concert Band Extravaganza
11 April 2:00 PM to 11 April 4:15 PM
Come along to enjoy concert band music from two of Auckland's finest community bands, the Auckland Wind Orchestra and the Auckland Youth Symphonic Band, conducted by Oliver Gilmour and Michael Jamieson, in the wonderful ...

Event Details
The Amazing Dinosaur Discovery
02 April 12:00 PM to 11 April 5:00 PM
The Amazing Dinosaur Discovery is a 2 hour interactive dinosaur walk through that brings prehistoric times alive again! Come and explore the prehistoric ages and discover over 30 lifelike dinosaurs. You don't want ...

Event Details
Starship Supercar Show
11 April 8:30 AM to 11 April 5:30 PM
They’re the cars that get hearts racing, and now they’ll be sharing the love with Starship Children’s Hospital. Giltrap Group has joined forces with some of New Zealand most passionate car owners to bring ...

Event Details
Sunday Stand Up Comedy Auckland
11 April 7:30 PM to 25 April 9:30 PM
Sunday Stand Up Comedy is back in The Tiny Theatre after a break for Easter. Each week we bring a new host MC and a new line up of comedians to entertain you. April brings a selection of comedians putting the ...

Event Details
Lucky Dip Game Show
06 March 4:00 PM to 29 May 9:00 PM
Free tickets – to win prizes! LUCKY DIP is Māori Television’s new family game show where YOU – the studio audience – are the stars. Will you get the chance to pick from our Lucky Dip and win an amazing ...

Event Details
Jung & The Restless
11 April 6:30 PM to 30 May 7:30 PM
Jung & The Restless returns. It's the Covert’s long-running improvised soap opera where characters are based on Jungian archetypes. Set at the Shadowlands Health Clinic, follow the drama of your favourite health ...

Event Details
Sunday Giggles
17 January 3:30 PM to 12 December 4:15 PM
This is the Covert Theatre’s show for the whole family. Grab your whanau and come along for a Sunday afternoon giggle. Fun improv comedy that’s appropriate for all ages (from 4 years and up). Every month we have a ...

Event Details
Improv Test Drive
17 January 4:30 PM to 12 December 5:30 PM
Want to give improv a go without signing up a course? Want a little more fun in your life? Improv Test Drive a koha entry improv workshop. This is your opportunity to dip your toe into the wonderful world of ...

Event Details
Sunday Comedy Showcase at WIN-WIN
31 January 7:30 PM to 12 December 9:30 PM
Ponsonby Sunday Comedy Showcase is back for the new year! The year of the virus is finally over, let’s kick off 2021 with a bang this Sunday. Join us for one of Auckland’s best little comedy shows featuring a mixture ...

Event Details
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Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.


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Pick Up & Live Shuttle Locations


Click here for more information on our complimentary airport shuttle.

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