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Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication


Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused

 

Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Complimentary Internet

Stay connected with complimentary internet throughout the hotel. Enjoy our state of the art WiFi network and high speed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of complimentary WiFi throughout our hotel.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have one PC terminal available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.

Concierge

Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
Live Stand Up Comedy Every Week
25 May 8:00 PM to 16 June 9:00 PM
Note new start time 7:30pm! Every Tuesday and Wednesday don't miss this award winning comedy night! 730PM at Tabac bar, with a rotating lineup of hilarious comedians to make your night unforgettable. Best Live ...

Event Details
Pocket Laughs - June Edition
16 June 8:00 PM to 16 June 9:30 PM
Pocket Laughs continues its great run this June with another rocking midweek line up for your giggling pleasure. Headliner - Tim Batt (Billy T Award Nominee) MC - Guy Montgomery (Winner – Best Male Comedian 2020, ...

Event Details
The Movement
15 June 7:00 PM to 16 June 8:45 PM
7pm - 8.45pm with 15min interval Join us at The Movement for an antidote to apathy and inaction! The Movement is a quadruple bill of brand-new dance work from Footnote New Zealand Dance that embraces the need for ...

Event Details
Creative Jazz Club: Trioglodyte & Guests
16 June 8:00 PM to 16 June 10:00 PM
CJC Creative Jazz Club presents: Trioglodyte & Guests Since the end of the first lockdown in 2020, Trioglodyte have held a monthly residency at the Wine Cellar. Each Trioglodyte performance features different guests ...

Event Details
Wednesday Stand Up Comedy at The Corner Store
02 June 7:30 PM to 30 June 10:00 PM
The Corner Store welcomes you to THE place to be on a Wednesday night. Resident host and MC NZ comedy Legend Brendhan Lovegrove brings an ever changing line up of New Zealand's newest comedians performing their best ...

Event Details
Big Wednesday - Fresh Comedy
26 May 7:30 PM to 29 September 10:00 PM
It's a brand new winter season at The Classic packed with our very best comedians, match fit from the recent Comedy Fest, Every Wednesday it's 'BiG Wednesday' - our weekly fresh comedy night with up to 12 comedians ...

Event Details
Pitchblack Playback: Lana Del Rey 'Norman F**cking Rockwell'
16 June 7:00 PM to 16 June 8:30 PM
Pitchblack Playback is a unique audio experience where you can hear upcoming and classic album releases loud, in full, in the dark, on a great sound system — with no distractions. Born in London and now landing in ...

Event Details
Glow in the Dark Paint Night - Miami Vice
16 June 7:00 PM to 16 June 9:00 PM
Paintvine After Dark is New Zealand’s first glow in the dark paint party! Grab a drink in one hand, a brush in the other and get your creative juices flowing and your brush strokes going with ultra-violet lights, ...

Event Details
Bitchin' Bingo
19 May 7:30 PM to 16 June 11:59 PM
Once a month Doolan Brothers Newmarket drops the balls for Bitchin Bingo! Expect sassy calls, some swears, some banging tunes and maybe even an air guitar comp. Back comb your mullet and slap on some leopard print cos ...

Event Details
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Contact Us
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Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.


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Pick Up & Live Shuttle Locations


Click here for more information on our complimentary airport shuttle.

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