Call UsPick Up
0800 538 466
Book Now
Best Price Guarantee

Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication


Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused

 

Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Free Internet

Stay with us and stay connected with complimentary free internet throughout the hotel. Enjoy our state of the art Wi-Fi network enjoy highspeed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of free Wi-Fi in our lounge bar and lobby areas.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have two PC terminals available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.

Concierge

Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
SMCO Concert 6 - Simone Roggen - Violin
20 October 2:30 PM to 20 October 4:30 PM
2019 Concert Series, Concert Six, 20 October Conductor Brent Stewart with soloist Simone Roggen Anthony Ritchie - The Hanging Bulb Bruch - Scottish Fantasy Op 46 in E♭ Tchaikovsky - Symphony No 5 Op 64 in E ...

Event Details
An Evening with Harry Lyon
20 October 3:00 PM to 20 October 5:00 PM
Ex Hello Sailor Kiwi music icon Harry Lyon is playing an exclusive run of intimate shows in October. His set will feature Sailor favourites, songs from his back catalogue, and of course some from his 2018 critically ...

Event Details
Screenies Session 14: The Silent One
20 October 5:00 PM to 20 October 6:35 PM
Session 15: 4pm The Silent One (1984) Feature Film | Rated G Now digitised for a new generation. The Silent One is a mythological children's drama about the friendship between a deaf mute boy, Jonasi, and a rare ...

Event Details
Totara Hospice Long Lunch
20 October 11:30 AM to 20 October 5:00 PM
The 7th Annual Totara Hospice Long Lunch. New venue location: The Long Island Tent, Parsons Paddock, 170 St Johns Road, St Johns Take an afternoon to indulge in a stunning luncheon with 9 shared and individual dishes ...

Event Details
Screenies Session 8: Kiddets and Kiri and Lou
20 October 9:30 AM to 20 October 10:15 PM
Session 7: 9.30 am Preschool Featuring episodes from Kiddets and Kiri and Lou, NZ-made preschool programmes. A gentle introduction to the big screen. Come and enjoy these wonderful homegrown stories. Cushion seating ...

Event Details
Session 13: Screenies NZ Shorts Showcase
20 October 4:30 PM to 20 October 5:00 PM
The Dump Eleven-year-old Utah gets dumped with his estranged dad for the day in this 2011 short film. Dad is the sole employee at a Northland rubbish dump. Utah is embarrassed by his Dad’s job and recycled gifts, but ...

Event Details
Spanglish Comedy: POSTPONED
20 October 6:00 PM to 20 October 7:30 PM
Don't miss out on the latest edition of Auckland's most popular bilingual comedy show. Check out these amazing talents that China Gonzalez keeps bringing for you to share a night of laughter, diversity and most ...

Event Details
Sunday the Lavalla Way
14 July 11:30 AM to 17 November 3:00 PM
Relax ... Feast ... Play ... Rest ... Listen to Live Music ... Enjoy your Sunday, the LaValla Way! Bookings essential. Limited spaces available - don't miss out! Book today. Sunday, the LaValla Way. No rush, cruise ...

Event Details
Mixing It Up - Wine and Paint
18 August 3:00 PM to 15 December 5:00 PM
Funday Sunday! Sale price now only - $47.00 discounted from $65 Our events have been selling out so don’t wait. Get your tickets now! Grab your family and friends and head out for an afternoon of creative fun! ...

Event Details
Book Accommodation

Discover Our Awards Award-Winning Service and Classic New Zealand Hospitality

Discover exclusive rates, freebies and more available exclusively by booking on our website.
Newsletter
Get access to exclusive offers by subscribing to our newsletter
Please complete the required field.
Please complete the required field.
Please complete the required field.

* Required field

* Required field

Terms & Conditions  |  Privacy
Contact Us
Request Airport Pick Up


Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.


Arrange Pick Up


Check Shuttle Locations


Click here for more information on our complimentary airport shuttle.

See All Specials & Packages