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Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication


Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused

 

Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Free Internet

Stay with us and stay connected with complimentary free internet throughout the hotel. Enjoy our state of the art Wi-Fi network enjoy highspeed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of free Wi-Fi in our lounge bar and lobby areas.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have two PC terminals available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.

Concierge

Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
Twelfth Night
13 July 2:00 PM to 25 August 11:59 PM
Shakespeare’s finest play is given a wild makeover by award-winning Artistic Director Miles Gregory Dancing sailors, identical twins, love-sick chemists, shipwrecks and swordfights: are you ready for the madness of ...

Event Details
Cheese and Wine Flight
05 March 5:00 PM to 01 September 10:00 PM
House Bar is offering guests a taste of New Zealand with their new signature cheese and wine flights, a special pairing of award winning local cheeses lovingly combined with a selection of handpicked New Zealand drops ...

Event Details
Movie Fundraiser: Ophelia
25 August 4:00 PM to 25 August 11:59 PM
The PumpHouse and The Rose Centre present a fund-raising screening of the new Shakespeare inspired film Come and support two of your favourite Arts Venues and get to see a film that is on limited release here in New ...

Event Details
Bold Moves
23 August 7:30 PM to 25 August 11:59 PM
The stage will be flooded with colour and light. George Balanchine’s Serenade is one of the few ballets that can truly be held iconic. Conceived in 1934, it is American ballet’s founding document, the foundation ...

Event Details
One One One Duo
25 August 2:30 PM to 25 August 11:59 PM
Popular three piece rock band with connections to Auckland,Hamilton, Gisborne and even Australia! They love music from the 80s but will likely give most every thing a go... The band is extremely popular and ...

Event Details
Pop Up Comedy Sunday
25 August 7:30 PM to 08 September 9:30 PM
Pop Up Comedy Sunday has a new home! Coming at your every Sunday from De Post in Mt Eden. Brendhan Lovegrove MC's a stellar line of established and up and coming comedians. Tickets are limited, so book now to ...

Event Details
Our Night Sky
02 May 8:00 PM to 31 August 9:00 PM
In this live 360-degree experience, your planetarium presenter will take you on an extraordinary tour of the stars, planets and constellations visible on the night of your visit from our little corner of the globe, ...

Event Details
Mars1001
01 August 7:00 PM to 31 August 8:00 PM
Catch this brand-new show and travel with us to the not-so-distant future as humanity journey to the Red Planet. Become immersed in the 360-degree story and join an international crew of astronauts who are about to ...

Event Details
Six Degrees of Separation
14 August 7:00 PM to 30 August 10:30 PM
MiNDFOOD season of Six Degrees of Separation. By John Guare A multi award-winning, razor-sharp satire of class and race relations in '90s New York. Adapted into the 1993 feature film starring Will Smith, this ...

Event Details
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Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.


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