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Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication

Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused


Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Complimentary Internet

Stay connected with complimentary internet throughout the hotel. Enjoy our state of the art WiFi network and high speed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of complimentary WiFi throughout our hotel.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have one PC terminal available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.


Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
The JAFA Poetry Slam featuring Mohamed Hassan
30 September 7:00 PM to 30 September 9:30 PM
The JAFA Poetry Slam proudly presents MOHAMED HASSAN! Wednesday September 30th Doors at 6:30PM. Show 7PM. All Ages venue. $5 students and reading poets. $10 general admission. Tickets only available via ...

Event Details
Creative Jazz Club: Frank Gibson's NewBop Quintet
30 September 8:00 PM to 30 September 10:00 PM
The 1950’s and 60’s was the era of the greats like Miles Davis, John Coltrane, Art Blakey, Horace Silver, Cannonball Adderly, Thelonious Monk, Sonny Rollins. It’s when the music known as BeBop evolved into ...

Event Details
Cheese and Wine Flight
13 March 5:00 PM to 30 September 8:00 PM
Housebar is offering guests a taste of New Zealand with their new signature cheese and wine flights, a special pairing of award winning local cheeses lovingly combined with a selection of handpicked New Zealand drops ...

Event Details
Live Comedy at Tabac Bar
08 September 8:00 PM to 07 October 10:00 PM
One of the best live comedy shows in Auckland is back! This Tuesday and Wednesday you can watch comedy at one of Auckland CBD's trendiest bars. Some of the best comedians in NZ are back to show you what they've ...

Event Details
Anna Coddington Test The Waters Tour
30 September 6:30 PM to 30 September 10:00 PM
LATE SHOW SOLD OUT, EARLY SHOW ADDED. Anna Coddington is hitting the road to Test The Waters. This run of solo intimate shows will see Coddington testing new material across the country, giving audiences their first ...

Event Details
F&T Wine Club
25 March 6:30 PM to 25 November 8:00 PM
The first rule of Wine Club is you don't miss Wine Club. Uncork This! In lieu of celebrating Leo’s around the world, we’ll be tasting the most extra ordinary, the bold, lip smacking and beautiful wines this ...

Event Details
29 September 7:00 PM to 03 October 8:30 PM
ELEPHANT 3 actors. 3 characters. 1 chorus. 3 storylines. 3 lives. 1 heart. 3 portrayals of men from different ages, social backgrounds, levels of success. 3 many reasons to end it all - Shame, Rejection, Loneliness, ...

Event Details
School Holidays at the Gallery
28 September 9:00 AM to 09 October 4:00 PM
Spend your school holidays at Auckland Art Gallery Toi o Tāmaki! We are offering a jam-packed, art-inspired, child-care holiday programme for kids aged 7—12 that will offer day-long sessions Monday to Friday during ...

Event Details
Spookers for Kids - Taste of Terror
30 May 11:00 AM to 11 October 4:00 PM
Strictly for 8 years and above. Open from 11am with last entries at 4pm. Covid Level-2 Distancing Requirements will apply as will contact tracing. This is a tour of the Spookers Haunted House with 1 in character ...

Event Details
Big Wednesday - Fresh Comedy
27 May 8:00 PM to 23 December 10:15 PM
COVID 19 UPDATE : We're back at Level 2 featuring hyper-hygiene, Covid QR Code tracking and reduced capacity to meet social distancing requirements. Every Wednesday is Big with fresh comedy from up to 12 comedians ...

Event Details
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Request Airport Pick Up

Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.

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Pick Up & Live Shuttle Locations

Click here for more information on our complimentary airport shuttle.

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