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Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication


Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused

 

Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Free Internet

Stay with us and stay connected with complimentary free internet throughout the hotel. Enjoy our state of the art Wi-Fi network enjoy highspeed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of free Wi-Fi in our lounge bar and lobby areas.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have two PC terminals available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.

Concierge

Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
Pop-up Globe Youth Theatre Term Classes Present KING LEAR
16 December 7:30 PM to 16 December 11:59 PM
Shakespeare’s most epic tragedy, King Lear, comes to life with a cast of 65 student actors from the Pop-up Globe! Join the crowd for one show only as we present our end-of-year gala performance showcasing the work from ...

Event Details
Raw Comedy: Open Mic Night
11 February 7:50 PM to 16 December 10:00 PM
Raw Comedy - the Open Mic for new comedians at NZ's home of live comedy. 10 rookies take to the stage each week. Funny or not, the audience decides. Want to have a crack? Or have a mate or thinks they're ...

Event Details
Last Christmas
16 December 10:00 AM to 20 December 11:59 PM
Kate (Emilia Clarke) harumphs around London, a bundle of bad decisions accompanied by the jangle of bells on her shoes, another irritating consequence from her job as an elf in a year-round Christmas shop. Tom (Henry ...

Event Details
Jojo Rabbit
16 December 12:30 PM to 20 December 11:59 PM
Writer director Taika Waititi (Thor: Ragnarok, Hunt for the Wilderpeople), brings his signature style of humor and pathos to his latest film, Jojo Rabbit, a World War II satire that follows a lonely German boy (Roman ...

Event Details
Fisherman's Friend
16 December 7:30 PM to 19 December 11:59 PM
Based on a true story - A fast-living, cynical London music executive heads to a remote Cornish village on a stag weekend where he’s pranked by his boss into trying to sign a group of shanty singing Fishermen. He ...

Event Details
Knives Out
16 December 3:00 PM to 20 December 11:59 PM
Acclaimed writer and director Rian Johnson (Brick, Looper, The Last Jedi) pays tribute to mystery mastermind Agatha Christie in Knives Out, a fun, modern-day murder mystery where everyone is a suspect. When renowned ...

Event Details
NZ Craft Beer Tastings with Charcuterie Board
29 November 12:30 PM to 27 December 4:00 PM
Available from 12.30pm - 4pm Monday to Saturday. Cornerbar patrons are invited to sample a collection of New Zealand’s finest craft beers, washed down with a delicious charcuterie board. As part of this flight ...

Event Details
Cheese and Wine Flight
13 March 5:00 PM to 02 January 9:00 PM
Housebar is offering guests a taste of New Zealand with their new signature cheese and wine flights, a special pairing of award winning local cheeses lovingly combined with a selection of handpicked New Zealand drops ...

Event Details
Magicforest
16 December 7:00 PM to 16 December 9:30 PM
This is a story of a rebellious child and her journey in the magic forest. The naughty hero Guoguo is a naughty and rebellious child. She is full of doubts and misunderstandings about her parents' good intentions. On ...

Event Details
Comedy Quiz
29 April 7:30 PM to 16 December 9:30 PM
Get on down to The Cav every Monday night for our comedy quiz, the most fun quiz around! Consistently voted one of the best quizzes in Auckland by Urban List, you are guaranteed to have a great night. 1st prize is ...

Event Details
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Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.


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Pick Up & Live Shuttle Locations


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