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Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication


Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused

 

Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Complimentary Internet

Stay connected with complimentary internet throughout the hotel. Enjoy our state of the art WiFi network and high speed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of complimentary WiFi throughout our hotel.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have one PC terminal available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.

Concierge

Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
Big Wednesday - Fresh Comedy
26 May 7:30 PM to 29 September 10:00 PM
COVID 19 UPDATE : Yes we are in Level 4 Lockdown. So no live shows until we return to Level 2 or 1. If you have already booked a ticket for an up & coming show this can be transferred to a future similar show which may ...

Event Details
Creative Jazz Club: The Noveltones (Wellington): CANCELLED
29 September 8:00 PM to 29 September 10:00 PM
The Noveltones are an improvising chamber jazz quartet based in Wellington. Featuring Blair Latham on bass clarinet (the Woods, Little Blast Orchestra), Tristan Carter on violin (the Troubles, Bazurka), Jasmine ...

Event Details
Hawke's Bay Wine Celebration Auckland: CANCELLED
29 September 6:00 PM to 29 September 9:00 PM
Auckland wine lovers are in for a treat this September, with the eagerly awaited return of the Hawke’s Bay Wine Celebration. For one night only, 30 of Hawke’s Bay’s boutique and estate wineries are together ...

Event Details
Beats By Bingo
28 July 8:00 PM to 29 September 11:59 PM
Last Weds of the month find beats by bingo at the portland public house! Hosted by DJ Tido you can expect musical bingo, throwback tunes, seat dancing, cocktails and prize-winning! All free to play and loads of fun so ...

Event Details
Wednesday Music Jam Sessions
28 July 8:00 PM to 29 September 11:55 PM
All genres welcome! Let's grab a drink and talk in music! It's free to rock on up and have a jam with a full backline provided. Come on your own and play with other musicians or bring your band. In order for ...

Event Details
Paint and Wine Night - Northern Lights
29 September 7:00 PM to 29 September 9:00 PM
The concept is simple - take a brush in one hand, a drink in the other and let’s paint a masterpiece! Join us for a creative night of drinking and painting in the heart of Auckland! No previous painting experience ...

Event Details
Drag Queen Bingo
29 September 7:00 PM to 29 September 11:59 PM
Bingo, but bigger, better and a lot ballsier! Gather the crew and join us as House of Drag icon, Trinity Ice hosts Drag Queen Bingo and special cabaret performances at Zookeeper's Son. This isn't your standard, ...

Event Details
To Space and Back: CANCELLED
15 September 8:30 PM to 29 September 9:30 PM
It is helping us to discover a universe of unimaginable scale and beauty, and it is reaching down into our world and influencing the way in which we live. Produced by The Franklin Institute, together with Sky-Skan, and ...

Event Details
Our Night Sky: CANCELLED
01 April 8:30 PM to 30 September 9:30 PM
In this live 360-degree experience, your planetarium presenter will take you on an extraordinary tour of the stars, planets and constellations visible on the night of your visit from our little corner of the globe, ...

Event Details
Science & Tech After-School Programme
26 July 3:45 PM to 29 September 5:30 PM
Brain Play's after-school classes are back for Term 3 2021! Join us for fun and educational classes in a range of STEM subjects, including coding, robotics, 3D printing, animation, and more! Classes at our Red ...

Event Details
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Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.


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Pick Up & Live Shuttle Locations


Click here for more information on our complimentary airport shuttle.

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