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Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication


Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused

 

Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Complimentary Internet

Stay connected with complimentary internet throughout the hotel. Enjoy our state of the art WiFi network and high speed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of complimentary WiFi throughout our hotel.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have one PC terminal available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.

Concierge

Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
Ben Fernandez and friends
18 January 7:30 PM to 18 January 9:30 PM
Entry subject to Orange Level Covid-19 Conditions. Band: Ben Fernandez and friends featuring Maria O'Flaherty on vocals Musicians: Ben Fernandez - piano Maria O'Flaherty - vocals Andrew Hall - saxophone ...

Event Details
Music and Lasers - Pink Floyd Dark Side and The Wall
11 January 8:00 PM to 25 January 10:00 PM
Relive two of the greatest rock albums of all time in our planetarium theatre - Pink Floyd's 'Dark Side of the Moon' and 'The Wall' Sit back and revel in the surround sound with psychedelic images projected on the ...

Event Details
Write a Pop Hit! TAPAC Holiday Programme (Ages 12-17)
17 January 9:00 AM to 19 January 3:00 PM
This practical, engaging programme will teach you everything you need to know to craft a catchy pop song... The course will focus on song structure, chord structure, melody and lyric writing. You’ll learn ...

Event Details
60 Seconds - TV Studio Audience
12 January 9:00 AM to 19 January 4:45 PM
We would love to invite you and your friends and family (R12) to be in the studio audience for TVNZ’s new show 60 SECONDS! 60 SECONDS is a new brand of talent show where a selection of undiscovered talents from ...

Event Details
Artz On Show - The Jungle Book
17 January 9:00 AM to 21 January 4:00 PM
Artz on Show have successfully operated Performing Arts Workshops in Auckland CBD, East Auckland, the North Shore and Hamilton since 2003! Our Franklin Workshop in Karaka opened in 2019! Artz on show Ltd is a ...

Event Details
Artz On Show - The Jungle Book
17 January 9:00 AM to 21 January 4:00 PM
Artz on Show have successfully operated Performing Arts Workshops in Auckland CBD, East Auckland, the North Shore and Hamilton since 2003! Our Franklin Workshop in Karaka opened in 2019! Artz on show Ltd is a ...

Event Details
Conscious Kids Summer Holiday Programme - Blockhouse Bay
11 January 9:00 AM to 27 January 3:00 PM
Conscious Kids hosts 100% Nature Free Play-based Programs during these Summer Holidays 2021 An antidote for technology, kids get the opportunity to have unstructured play in the bush and lots of fun. Come get muddy, ...

Event Details
Conscious Kids Summer Holiday Programme - Meola Reef
11 January 9:00 AM to 27 January 3:00 PM
Conscious Kids hosts 100% Nature Free Play-based Programs during these Summer Holidays 2021 An antidote for technology, kids get the opportunity to have unstructured play in the bush and lots of fun. Come get muddy, ...

Event Details
Conscious Kids Summer Holiday Programme - Long Bay
20 December 9:00 AM to 27 January 3:00 PM
Conscious Kids hosts 100% Nature Free Play-based Programs during these Summer Holidays 2021 An antidote for technology, kids get the opportunity to have unstructured play in the bush and lots of fun. Come get muddy, ...

Event Details
Brain Play - January Holidays 2022 - Albany
05 January 9:00 AM to 26 January 3:00 PM
Brain Play is BACK! For in-person Holiday Programmes coming this January 2022! After a long time of lockdowns, isolation and learning from home, we are so excited to celebrate this summer with an exciting lineup of ...

Event Details

Discover Our Awards Award-Winning Service and Classic New Zealand Hospitality

Contact Us
Request Airport Pick Up


Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.


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Pick Up & Live Shuttle Locations


Click here for more information on our complimentary airport shuttle.

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