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Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication

Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused


Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Complimentary Internet

Stay connected with complimentary internet throughout the hotel. Enjoy our state of the art WiFi network and high speed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of complimentary WiFi throughout our hotel.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have one PC terminal available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.


Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
Red Shoes and the Seven Dwarfs
06 July 12:30 PM to 09 July 11:59 PM
Seven princes who have been turned into green dwarfs seek a kiss from a princess in red shoes to break the spell, although it will not be easy. A parody with a twist. This CG-animated fairy tale features the voices of ...

Event Details
Love Sarah
06 July 7:30 PM to 27 July 11:59 PM
Determined to fulfil her late mother’s dream of opening a bakery in charming Notting Hill, 19-year-old Clarissa enlists the help of her mother’s best friend Isabella and her eccentric estranged grandmother Mimi. ...

Event Details
A Shaun the Sheep Movie: Farmageddon
06 July 10:00 AM to 09 July 11:59 PM
When an impish and adorable alien with amazing powers crash-lands near Mossy Bottom Farm, Shaun the Sheep sees an opportunity for alien-powered fun adventure. Shaun sets off on a mission to shepherd the intergalactic ...

Event Details
Raw Comedy Quest 2020
22 June 8:00 PM to 28 September 10:00 PM
Crisis averted! So we are rebooting the 2020 Raw Comedy Quest in search of the funniest new rookie comedian of the year. The Grand Final was originally scheduled for May during Level 4 lock-down, but will now be held, ...

Event Details
Cheese and Wine Flight
13 March 5:00 PM to 31 July 8:00 PM
Housebar is offering guests a taste of New Zealand with their new signature cheese and wine flights, a special pairing of award winning local cheeses lovingly combined with a selection of handpicked New Zealand drops ...

Event Details
Auckland Film Society Public Screening – Capharnaum
06 July 6:00 PM to 06 July 8:05 PM
Nadine Labaki, Lebanon, 2018 123 mins, HD. M violence, offensive language & drug references In Arabic and Amharic, with English subtitles ​ A runaway boy sues his parents for bringing him into the world in this ...

Event Details
JUMP into School Holiday Fun
06 July 8:30 AM to 06 July 6:00 PM
JUMP into School Holiday FUN this July. Our Takanini JUMP.Holiday program is a super fun way to entertain the kids during the school holidays while you have to work. Held during each School Holiday period, our program ...

Event Details
JUMP into School Holiday Fun
06 July 8:30 AM to 06 July 6:00 PM
JUMP into School Holiday FUN this July! Our North Shore JUMP.Holiday program is a super fun way to entertain the kids during the school holidays while you have to work. Held during each School Holiday period, our ...

Event Details
$10 Universal Monsters Festival
06 July 4:15 PM to 06 July 11:00 PM
Dracula (1931) The Mummy (1932) Frankenstein (1931) The Bride of Frankenstein (1935) The Invisible Man (1933) The Wolf Man (1941) The Phantom of The Opera (1943) Creature From the Black Lagoon (1954) Last year, ...

Event Details
Variety Artists Club Entertainer's Night
06 July 6:00 PM to 06 July 10:00 PM
Each month the Variety Artists Club of NZ celebrates and showcases NZ entertainers on the first Monday of the month. Whether dance troops, live music, illusionists, acapella groups, children's entertainers, comedians, ...

Event Details
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Request Airport Pick Up

Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.

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Pick Up & Live Shuttle Locations

Click here for more information on our complimentary airport shuttle.

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