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Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication


Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused

 

Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Complimentary Internet

Stay connected with complimentary internet throughout the hotel. Enjoy our state of the art WiFi network and high speed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of complimentary WiFi throughout our hotel.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have one PC terminal available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.

Concierge

Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
Operatunity Presents: Showtime Las Vegas
07 April 11:00 AM to 07 April 1:00 PM
Set your soul on fire as NZ’s most iconic entertainers dazzle you in a thrilling homage to the bright light city of Las Vegas. We highlight the greatest headliners to grace Vegas stages including Elvis, Cher, ...

Event Details
The Big Bike Film Night: POSTPONED
07 April 7:30 PM to 07 April 8:45 PM
Prepare to be inspired! The Big Bike Film Night is on a mission sharing the best cycling short films from around the world with you. Showcasing our 2020 collection that has everything a cycle-centric audience ...

Event Details
In Your Neighbourhood: Folk Songs: CANCELLED
07 April 6:30 PM to 07 April 7:30 PM
Featuring Martin Lee, Principal Cor Anglais. Warlock The Curlew Mozart Adagio for Cor Anglais and String Trio, K580a Vaughan Williams Six Studies in English Folk Song Melt into the luxuriant sound of the cor ...

Event Details
Stallholders Free
28 January 7:00 AM to 07 April 1:00 PM
Welcome to Gemini's Market Otahuhu. A place for the public to do a day run for vegetables and fruits at the best prices. Bring in your family and friends for a nice day out and check out all the food vendors ...

Event Details
The Big Bike Film Night: POSTPONED
04 April 8:00 PM to 07 April 8:10 PM
Prepare to be inspired! The Big Bike Film Night is on a mission sharing the best cycling short films from around the world with you! Showcasing our 2020 collection that has everything a cycle-centric audience ...

Event Details
Paint & Wine Night - Moonrise Over Auckland - Paintvine
07 April 7:00 PM to 07 April 9:00 PM
The concept is simple - take a brush in one hand a drink in the other and let’s paint a masterpiece! Join us for a creative night of drinking and painting in the heart of Auckland! No previous painting experience ...

Event Details
Franklin Writers Group
17 March 12:45 PM to 07 April 2:45 PM
We are a friendly group of writers who meet weekly during term time to encourage one another. Some are published authors, others are just keen to try their hand at writing a short story every week. Visitors welcome. ...

Event Details
Wine Cheese & Astronomy: CANCELLED
03 March 8:00 PM to 05 May 9:00 PM
Join us at our famed Tuesday evening special where you will enjoy an extended Night Sky show that includes a glass of wine (or beer, if you’re that way inclined!) and cheese platters. Learn about the planets, stars ...

Event Details
Crack Up Quiz
04 February 7:30 PM to 02 June 9:30 PM
Get on down to Doolan Brothers Pub, Newmarket for the Tuesday night quiz, the most fun quiz around! Free to Enter! 1st prize is $50 bar tap, 2nd prize is $30 bar tab and $20 for one of the crapper teams but there will ...

Event Details
Open Mic Night
04 February 7:30 PM to 01 December 11:00 PM
A cool night out in Takapuna on a Tuesday. Once a month, get together, meet other musicians, show off some songs, have a great time. New and first-time performers always welcome and looked after - we host all sorts. A ...

Event Details
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Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.


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Pick Up & Live Shuttle Locations


Click here for more information on our complimentary airport shuttle.

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