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Park & Fly Service

How does it work?

  • To book your space call 0800 538 466 and select 1 for Auckland and then select 5 for Hotel Reception to book your space.
  • On arrival pull up to reception and park. You must arrive allowing 30 minutes prior to your shuttle drop off to the airport.
  • Come to reception to pre-pay your parking and leave your car keys. We’ll give you a parking docket to present at reception when you return.
  • Take our free direct shuttle to the airport which departs every 30 minutes.
  • We then park your car in our secure locked car park.
  • When you return simply call 0800 538 466 for shuttle pick up.
  • For instructions on where to wait for the shuttle click here.
  • On arrival present the parking docket at reception and we will advise the location of your car.

Jet Park Hotel Park & Fly - Terms & Conditions

Parking Conditions:

1.1 Vehicles left in the Jet Park Hotel car-park, at any time is at the owner’s sole risk in all respects

1.2 You agree to the following rules:
(a) You must comply with all rules and directions displayed within the Jet Park car park including instructions issued to you by Jet Park employees. Rules may change from time to time and comply with all relevant laws of New Zealand.
(b) You must not obstruct other persons or vehicles using the Jet Park car park.
(c) You must not park in any area marked 'reserved' or 'no parking'.
(d) The vehicle you are parking in Jet Park car park must be issued with a current warrant of fitness, be legally registered , be roadworthy, be able at all times to be driven under its own power and present no danger or risk to other vehicles, persons or the car park.

Car Park Pricing Policy and Calculation of Parking Charges:

2.1 You must pay Jet Park all the parking charges and other costs we may incur in relation to the vehicle upon arrival. Jet Park reserve the right to retain possession of the vehicle until all due charges are paid for, including any costs incurred by Jet Park in respect of the vehicle. Parking fees will continue to accrue during the period Jet Park retain the vehicle until Jet Park recover all fees and costs. If the vehicle has to be removed by Jet Park to another location, all costs will have to be paid by you. If the amount due is unpaid after 30 days, you agree that Jet Park can sell the vehicle and you agree to take steps required by Jet Park to permit Jet Park to do so.

Shuttle Service:

3.1 Jet Park provides a free shuttle service between the Jet Park car park and the main passenger terminals every 30 minutes, seven (7) days a week and twenty-four (24) hours per day. Free shuttle transfer includes one transfer to the terminal and one from the terminal only. Any additional transfer requests, including Jet Park having to deliver property, will incur additional charges.

3.2 You are advised it is your responsibility to allow an adequate amount of time to transfer between your car park and the passenger terminal building using the shuttle service. Jet Park do not accept responsibility if you miss your flight or check-in because you have not allowed adequate time or if the shuttle service is delayed (for example, due to exceptional traffic or weather conditions).

Force Majeure:

4.1 Jet Park shall not be liable for any cancellation, curtailment or otherwise caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions or technical problems to transport, closure or congestion of airports, cancellation or changes of schedules by airlines, and all similar events beyond its control. Further, Jet Park cannot accept responsibility where the performance or prompt performance of this contract with you is prevented or affected as a result of such circumstances beyond Jet Park or your control.

Jet Park Liability:

5.1 You are liable for any damage to the car park caused by your vehicle. Jet Park reserve the right to enter the vehicle and move it. You agree that Jet Park have no liability for any loss or damage caused as a result of entering and moving the vehicle.

5.2 While Jet Park shall take all responsible care, Jet Park cannot guarantee the security of your vehicle. Jet Park will not accept liability for any claim by you or any other person, whether for loss or damage to you or any other person, or to your vehicle/s or any other vehicle, whether resulting from using the Jet Park car park or being able to use the Jet Park car park, from any additional services that you have requested, or from your negligence or otherwise.

5.3 Jet Park will not accept liability for any loss or damage to your vehicle where you have requested additional services. Such additional services may be provided by a third party, and may require that your vehicle leave Jet Park custody or control. While Jet Park take all responsible care to select appropriate third parties to provide such additional services, Jet Park make no warranties in relation to the additional services they provide.

5.4 Jet Park will not accept liability for any loss or damage to any article left in Jet Park custody or control. Jet Park employees are not authorised to accept any of your possessions for safe custody except the keys to your vehicle where possession is taken at Jet Park request.

5.5 Jet Park warrant that any services provided by Jet Park will be rendered with due care and skill. Jet Park make no other express warranties in relation to the services provided. All other warranties, representations and conditions relating to the services Jet Park provide are to the maximum extent permitted by law expressly excluded. Jet Park liability to you in connection with the car park shall be strictly limited to and shall not exceed that determined by reference to the Consumer Guarantees Act 1993.

5.6 You acknowledge Jet Park may deliver the vehicle to any persons producing the Parking ticket issued to you or producing other evidence of entitlement satisfactory to Jet Park.

5.7 Any complaints/disputes arising out of additional services, including car valets, warrants of fitness or other services, must be reported to Jet Park at the time of collection of the vehicle. Where these additional services have been provided by a third party, any such disputes will need to be resolved directly with the relevant third party,

5.8 You agree to indemnify Jet Park in respect of any claim made against us arising from your use of the car park or use of the car park by anyone else with your authority.


6.1 Personal data will be treated in accordance with our Privacy Policy >


7.1 To avoid any confusion as to the meaning of these terms and conditions:

  • "damage" includes direct, indirect, consequential and special damage.
  • "vehicle" includes its accessories and contents.
  • "you" includes both the driver and the owner of a vehicle entering this car park.
  • "your vehicle" means the vehicle which you are driving, regardless of whether it is owned by you.
Contact Us
Request Airport Pick Up

Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.

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Pick Up & Live Shuttle Locations

Click here for more information on our complimentary airport shuttle.

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Jet Park Hotel Auckland Airport remains CLOSED whilst we keep Kiwi’s safe by dedicating our facilities to the Ministry of Health. Jet Park Hotel Rotorua is OPEN and Hamilton will open on 8th August 2022.